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Important Policies

In order to receive the maximum benefit from your appointment, please arrive 10 minutes prior to scheduled time.


Appointments can be made online, by calling, or though text.

We require a credit card number to reserve your appointments at Cilium Lash Studio. If you choose not to provide your credit card information, we will not hold your appointment.


For your convenience, we accept all major debit/credit cards and cash for services. Gratuities will only be accepted in cash. A 20% gratuity is recommended for any service you have, and tips are genuinely appreciated for the full (pre-discounted) value.

Cancellation/Rescheduling Policy

We have a 12 hour rescheduling policy. You will be charged 50% for your services cancelled with 12 hours of your scheduled appointment.

Appointments made within the 12-hour time frame are considered firm and are not subject to cancellation.


Please let us know if you are running late, we will do our best to accommodate you. Understand that if you are running more than 15 minutes behind your scheduled appointment, it may be necessary to reschedule and charge accordingly.


'No-shows' will be billed for the full (100%) amount for the appointment. Clients who have no-showed for appointments will be asked to prepay/pay a deposit towards their visit when booking future appointments.

All appointment cancellations must be made & confirmed via telephone. Appointment cancellations through text or email are not accepted.

Refills Policy

We do not perform refill services on work that was not done at Cilium Lash Studio – NO EXCEPTIONS. If you currently have lash extensions on, you must get them removed before receiving your first new set with us. This is to avoid the risk of mixing different adhesives and materials from work done in other salons. Also, this is to raise application quality.

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